Shipping & Returns

Shipping Domestic

Shipping and handling is 3€ within Germany.

German customers should expect delivery within 3 to 5 working days. We also advise that you provide an address for delivery where you or someone on your behalf will be available to sign for your parcel as deliveries take place during business hours and require a signature upon receipt.

Please keep in mind that we cannot guarantee delivery times as they are only guidelines. I am unable to refund delivery costs in the event that the delivery date does not meet the provided estimates. Unfortunately, deliveries cannot be made on a Sunday or on a bank holiday.

Shipping International

Shipping and handling is just 6€ flat rate worldwide.

For customers who require delivery outside of Germany, please allow between 6-10 working days. We also advise that you provide an address for delivery where you or someone on your behalf will be available to sign for your parcel as deliveries take place during business hours and require a signature upon receipt.

Please keep in mind that we cannot guarantee delivery times as they are only guidelines. I am unable to refund delivery costs in the event that the delivery date does not meet the provided estimates. Unfortunately, deliveries cannot be made on a Sunday or on a bank holiday.

Returns

Generally, we do not grant refunds; however, we will consider them under special circumstances. If you are not satisfied, please contact us within 10 days of receiving your order: email hello@whitneywei.com with your order number enclosed and further explanation.